Customer Care

At Total Security Systems, our customers are at the center of everything that we do. We always listen very closely to what our customer’s requirements are in order to deliver a quality product and top class service.

We are committed to the following:

• Value for money – a top quality service at a fair price.
• Reliability – we can stand over everything we do, but in the event that something goes wrong we’re just a phone call away.
• Dependibility -you can depend on us to fulfill our commitments. We give all our customers written quotations and clearly explain what work is to be carried out, so you can have peace of mind that everything is covered.
• Personal and prompt attention – your security is important to us, so rest assured that when you need us, our response will be quick and any action that needs to be taken will be carried out effectively with no fuss.
• Professional and friendly service – all work that we complete, be that a burglar alarm installation, cctv installation or fire alarm service is carried out to the highest standards. We recognise that we are working in other people’s homes or place of work and so we focus on our work having as little impact as possible on you.

We always carry out detailed and easy to follow demonstrations for our customers on completion of any work. We understand that sometimes there can be quite a lot to take in with some of these systems. That is why you can call us at any time that you need to refresh your memory or need some guidance and we can help you work through any difficulties there may be.

Any time you call us, you will always get a professional fully qualified technician with experience in helping our customers over the phone, so we can take you through any issues usually resolving them over the phone, however should you require a call out to rectify the problem, we can also do this for you, giving you total peace of mind.